Privacy policy
How we collect, use and protect your personal information.
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Overview
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
Contact details, order details and, for prescription orders, your prescription and measurements. Prescription details are health information and are treated as sensitive.
How we use it
To make and deliver your order, to check your prescription, to manage workplace programs, and to respond to your enquiries. With your consent, we may also send you news and offers, which you can opt out of at any time.
Who we share it with
[List the parties you share information with, for example optical labs, partner optometrists, delivery providers and, for program orders, the employer].
Access and correction
You can ask to see or correct the information we hold about you through our contact page or by calling 1800 669 764.
Complaints
If you're concerned about how we've handled your information, contact us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.