Shipping & delivery
How and when your order gets to you.
Processing times
Non-prescription items are usually dispatched within 2 business days of your order.
Prescription orders are made to order. We make your lenses, fit them to your frame and check them against your prescription and AS/NZS 1337.6 before dispatch. This usually takes 7 to 10 business days from when we receive a valid prescription. If we need to confirm anything with you or your optometrist, we'll let you know straight away.
Delivery
We deliver to addresses across Australia using tracked courier and Australia Post services. Once dispatched, most metro orders arrive within 2 to 5 business days. Regional and remote areas can take longer.
Delivery costs are calculated at checkout, based on your address and order, before you pay. We currently deliver within Australia only.
Tracking
We'll send you a tracking link when your order ships.
Workplace program orders
Program orders can be delivered to a single site, split across several sites, or sent to each worker, as agreed with your program manager.
Delivery problems
If your parcel is late, lost or arrives damaged, contact us or call 1800 669 764 within 7 days of the expected delivery date and we'll track it down or replace it. Please double-check your delivery address at checkout. If it's wrong, we'll help redirect the parcel where we can.